Refund Policy

If you are a consumer — an individual acting outside your trade, business, craft or profession — you have 14 days from the day the contract is concluded to withdraw from it, without giving a reason and without penalty.

This right does not apply to business customers. If you subscribe in the name of a company, or as a self-employed professional for the purposes of your activity, the withdrawal right does not apply and sections 4 to 9 govern your situation.

How immediate access affects this right. Our Service starts working the moment you subscribe. When you check out, you are asked to confirm two things separately:

1. that you expressly request the Service to begin during the withdrawal period; and
2. that you acknowledge you will lose your right of withdrawal once the digital content has been supplied, and that for the service itself you will owe an amount proportionate to what has been provided up to the moment you withdraw.

If you have given those confirmations and then withdraw within 14 days, we refund the price paid, less an amount proportionate to the service already provided and less the value of any credits already consumed.

If you have not given those confirmations, you are entitled to a full refund within the 14-day period.

Send an unambiguous statement to contact@shotinger.com before the 14-day period expires. You may use the model form below, but you do not have to.

Model withdrawal form

To: Emeric Durand, trading as Shotinger — 320 rue Fra Angelico, 34000 Montpellier, France — contact@shotinger.com

I/We hereby give notice that I/We withdraw from my/our contract for the supply of the following service: ..........

Ordered on: .......... / Received on: ..........

Name of consumer(s): ..........

Address of consumer(s): ..........

Signature (only if this form is notified on paper): ..........

Date: ..........

We reimburse using the same means of payment you used, within 14 days of receiving your notice, at no cost to you.

If a generation fails for a technical reason on our side, the credits reserved for it are returned to your balance automatically.

If a fault on our side prevented you from using the Service in a material way — for example, the Service was unavailable for more than 48 consecutive hours, or a defect repeatedly prevented generations from completing — contact us and we will restore credits, extend your subscription period, or refund the affected portion, whichever is appropriate.

What is not a technical failure: an output that differs from what you imagined, a style or pose you dislike, a result that needs further art direction, or normal variation between runs of an AI model. That is section 9.

Subscription credits do not expire. They remain in your account for as long as it stays open and in good standing, and they carry over from one billing period to the next.

Credits are service-access units, not money. They cannot be sold, transferred between accounts, exchanged, or redeemed for cash, and they are not refunded once consumed, except where this policy or the law provides otherwise.

If you close your account, any remaining credits are forfeited. If you plan to close an account with a significant balance, contact us first.

Full rules: Credits Policy.

If you see a duplicate charge, a charge you do not recognise, an incorrect amount, or a charge after a valid cancellation, write to contact@shotinger.com with the account email and the transaction reference. Confirmed billing errors are refunded in full, without conditions and without deduction.

If you bought the wrong plan or an unintended billing period, tell us within 48 hours and before you have made material use of the plan. We will switch you to the plan you intended and refund or credit the difference.

Cancelling stops future renewals. You keep full access, including your remaining allowance, until the end of the period you have already paid for. We do not refund the unused part of a current period, except where section 2 or section 4 applies.

Annual plans follow the same rule: cancellation takes effect at the end of the annual period.

We cannot refund on the basis that an output did not match your creative intent. AI generation is iterative by nature, results vary between runs, and art direction is part of your work as the user.

Before subscribing, use the free workspace — 15 credits and up to 3 generations per month — to assess whether the Service suits your products. That trial exists precisely so that the decision to pay is an informed one.

Write to contact@shotinger.com with:

• the email address on the account;
• the date and reference of the transaction;
• what happened, and what outcome you are asking for;
• any screenshots, error messages, or generation IDs.

We acknowledge within 2 business days and give a reasoned answer within 7 business days. Approved refunds are sent back to the original payment method and normally appear within 5 to 10 business days, depending on your bank or card issuer.

Nothing in this policy limits the rights the law gives you, in particular the legal guarantee of conformity (articles L217-3 et seq. of the French Code de la consommation) and the guarantee against hidden defects (articles 1641 et seq. of the Code civil). Where a mandatory rule of your country of residence gives you more than this policy, that rule applies.

If you are not satisfied with our answer, and you are a consumer resident in the European Union, you may refer the matter free of charge to a consumer mediator, in accordance with articles L611-1 et seq. of the French Code de la consommation. Write to contact@shotinger.com and we will provide the details of the mediation body competent for your request.

Emeric Durand, trading as Shotinger
320 rue Fra Angelico, 34000 Montpellier, France
contact@shotinger.com