Credits Policy

Studio Credits are service-access units. They are not money, not property, not a stored-value account, not a payment instrument, and not electronic money. They have no cash value outside the Service and confer no claim other than access to the features described here.

Your plan is measured by two separate counters, both visible in the app at all times.

A generation needs both: enough remaining renders in the current period, and enough credits in your balance. Whichever runs out first is what stops you generating, and the app tells you which one it is.

The credit cost of a generation depends on the workflow, the output resolution, the number of poses or variants requested, and whether video is involved.

The app displays the current cost before you confirm a generation. That figure is the one that applies. We may adjust costs as models and infrastructure change; the app always shows the rate in force at the moment you generate.

Your plan's allowances are set out on the Pricing page, which prevails over any figure quoted elsewhere.

Subscription credits do not expire. Credits granted with your plan stay in your balance for as long as your account is open and in good standing, and unused credits carry over to the following billing period. We do not reset your balance at renewal.

AI renders do not carry over. The monthly generation allowance resets at the start of each billing period. Unused renders are not banked and are not converted into credits.

Sign-up and promotional credits. Credits granted as a welcome bonus, in a promotion, or as a goodwill gesture may carry their own conditions, including a validity period. Where they do, the condition is stated at the time of the grant and shown against the balance in the app. In the absence of a stated condition, they follow the ordinary rule above.

Downgrade. If you move to a lower plan, credits already in your balance stay there. Your renders allowance changes to that of the new plan from the next period.

Cancellation. Cancelling stops future grants. You keep your existing balance and full access until the end of the period already paid for.

Account closure. Credits remaining when an account is closed are forfeited and are not refunded. If you intend to close an account holding a significant balance, contact us first at contact@shotinger.com.

Credits are reserved when a generation starts and are returned automatically if it fails for a technical reason on our side.

If a failure did not release the credits, tell us and we will restore them.

An output that completed but that you find unsatisfying is not a failure. AI generation varies between runs, and iteration is part of using the Service. See section 9 of the Refund Policy.

Credits are personal to the account that received them. They may not be sold, transferred to another account, pooled between accounts, exchanged, given away, or redeemed for cash, except where the law requires otherwise.

Where your plan includes team seats, everyone on the account draws from the same balance. That is sharing within one account, not a transfer between accounts.

We may suspend, reduce, or cancel a credit balance obtained through fraud, chargeback abuse, duplicate or automated account creation, circumvention of metering, or any breach of section 9 of the Terms of Service. Where we do, we will tell you the reason and you may contest the decision.

We may change credit costs, allowances, and the rules in this policy. Material changes are announced with a new effective date and, where they reduce what a paid plan gives you, at least 30 days' notice by email or in the app before they take effect. Credits already in your balance keep the expiry rules that applied when they were granted.

Write to contact@shotinger.com with the account email and, where relevant, the generation ID or transaction reference.

Emeric Durand, trading as Shotinger
320 rue Fra Angelico, 34000 Montpellier, France
contact@shotinger.com